If a donor has a recurring gift they would like to cancel, they can cancel it by logging in to their donor account at givingtools.com/login. Once in, they can click the Gifts tab, find the gift in question, and click the “Cancel Recurring” button beside the gift.

Managers are also able to cancel gifts on behalf of donors. Simply find an instance of the gift in Reports, click the more button (…) and click Cancel Recurring beside the gift.

If you have any questions or need help cancelling a gift, you can also reach out to GivingTools support (support@givingtools.com). We are happy to cancel a gift on your behalf and can deal with any other unique request you may receive.

The Help section of your dashboard includes a Guide for Users that also outlines the process.