Payment failure status

Today we released a slight improvement to the reports interface: payment failure notices!

Before, you would see displayed on all gifts that haven’t been canceled or completed. However, this was a problem when gifts would fail to recur for some reason. While managers and donors would receive an email informing them of the situation, the interface would continue to say “Active”.

So today we introduced payment failure statuses:

While past payment failures will read “Fail: Unknown”, all new payment failures will have the reason listed in the reports page. Donors will also see this status in their accounts.

As always, donors can update their payment method and the gift will attempt a new installment.

We are planning a large revamp of the reports interface in the near future. Stuff like searching for gifts, filtering by status, managing them from the donor view in Accounts, and more stuff like that. Soon™.